All Goods are made to order and remain the property of Accurate Armour Limited until paid for in full. Goods may only be returned by prior arrangement with us and at the recipients’ expense. Proof of purchase is required in all cases to trace payment and product details.
Postage, Packaging, PayPal fees and insurance charges are non-refundable. Any returns may be subject to a re-packing/repair fee based on the condition of the returned products and packaging, and a restocking fee of 10% which will be deducted from any refund. No returns will be accepted beyond 30 days ARO. (ARO= After receipt of order).
A claim for damaged/missing items should be made within 7 days of receipt. This is limited to one claim per order which will be free of charge, further repeated claims will be charged at cost and no return/refund for goods will be accepted after a claim has been made and dealt with by us. The first general term is repeated on all invoices. A claim or refund for non delivery for standard mail order can be made after 30 days ARO, for courier services terms vary depending on the courier. Contact us for details.
Orders may be cancelled at any time up to the time of delivery, if goods are not yet dispatched the refund (Less any PayPal fees) will be made the same day. For goods in transit a refund will be given only when the goods are returned to us in good condition. The cost of return will be met by the customer. Outward shipping, packing, PayPal fees and insurance charges are not refundable.
Any products purchased ‘second hand’ , (without proof of direct Accurate Armour Limited supply, or supply from an Accurate-Armour approved dealer, shop or agent), or any products part assembled or part worked on in any way, are not covered by this returns policy. Under these circumstances no returns or replacement part requests will be accepted, however we may quote for the supply of parts to restore the product to full inventory. Note that we DO NOT sell on E-bay or other on-line auction sites so for your own protection simply give these sites a miss as kits are often damaged or not complete, and it is always best to order original products directly from us OR an approved reseller.